Having some issues with your Petaluma City Schools-issued iPad not connecting to the internet while at home? When you log into an app, does it often disconnect or fail to load while on your home wifi? If so, it sounds like there is an issue between your iPad and your home's wireless network.

Probable Causes:

  • Misconfiguration on Home Network. 
    • The most frequently-seen cause, in this instance the issue with the iPads lies with a setting or misconfiguration on the home networking devices or on the Internet Service Provider's configurations. The most likely issue is that a network firewall or a device setting is blocking traffic to and from the iPad, possibly because it suspects that the iPad's connection to our web content filter is malicious network traffic. 
    • Resolution: Attempt the Preliminary Steps below to see if performance improves. Reach out to your Internet Service Provider or whomever manages your home network for assistance.
  • Wireless Interference or Weak Signal
    • Wireless internet is subject to weak or interfered signals that can impact your device's network performance. An iPad with a weak signal to your home network cannot receive or send as much internet traffic as it would with a strong signal. As such, it is important that your device receive the strongest and clearest signal that it can when in use.
    • Resolution: Attempt the Preliminary Steps below to see if performance improves. Check your device's wireless signal icon and make sure it has as many bars as possible. Sit in a location as close as possible to the source of your home's wifi network, likely a wireless modem or router. If your wireless modem or router is old or has diminishing performance, a replacement may be necessary.
  • Insufficient Internet Speed.
    • If your home's internet does not have enough bandwidth, websites may load so slowly that they time out and disconnect if they cannot be loaded quickly enough. If a single home has many devices using the internet at once, that internet bandwidth is split between all of those devices simultaneously. Ideally, each device should have at least 5 MB/sec of network bandwidth in order to support HD video streaming.
    • Resolution: Attempt the Preliminary Steps below to see if performance improves. Limit the number of active devices on your network at a time, or contact your ISP to inquire about increasing your internet bandwidth and speeds.
  • Hardware Failure.
    • An iPad's internal wireless adapter is quite hardy, but it can fail in rare instances. When that happens, the device will not connect to any internet sites regardless of wireless network being accessed, or it may even fail to turn on wifi at all. This event will be very noticeable since the device will completely fail all network-oriented tasks.
    • Resolution: Attempt the Preliminary Steps below to see if performance improves. If the issue remains, please follow the instructions in the following section, "Contacting the Petaluma City Schools Helpdesk".
  • Miscellaneous Issue.
    • If you are experiencing network connectivity issues with your PCS-issued device that does not fit any of the above categories, the PCS Technology Department will assist you however we can. 
    • Resolution: Attempt the Preliminary Steps below to see if performance improves. If the issue remains, please follow the instructions in the following section, "Contacting the Petaluma City Schools Helpdesk".

Preliminary Steps:
When you are experiencing a period of network connectivity issues, here are a few steps that you can try:
  1. Ensure that your iPad is connected to the correct wifi network.
  2. Fully restart the iPad by shutting down and then powering it back up.
  3. Fully restart your home's wireless router by shutting down and then powering it back up.
  4. Sit closer to the source of your home wifi. It is ideal to have unobstructed access to the wireless modem or router, since walls, active electronics, and other obstacles create wireless interference.
  5. Clear Safari's website data. 
    • This can be done by going into the Settings app and going into the Settings App > Safari menu, and then selecting the, "Clear History and Website Data" option.
  6. Wiping the iPad's saved network settings and then reconnecting to your home network. 
    • This can be done by going into the Settings app and going into the Settings App > General > Reset menu and selecting, "Reset Network Settings". The device will reboot as it wipes the network settings. Once it reappears, reconnect to the wireless network and try again.
  7. Use your cell phone as a wireless hotspot, have the iPad connect to the hotspot, and see if they can connect to the apps better. A wireless hotspot bypasses the home network entirely, so that will help us determine whether that is where the core issue is or not.


Contacting the Petaluma City Schools Helpdesk:
The Petaluma City Schools Helpdesk can assist with any issues that a student may be experiencing with their PCS-issued devices. While we can only support the device in question, we will do everything we can to isolate and resolve the issue.

The PCS Helpdesk can be reached by emailing helpdesk@petk12.org. Please be sure to include the information below in your email as well.


As per usual, all tech tickets should include the following information:

  • Student’s full name
  • Student ID number
  • School
  • Preferred contact information
  • A thorough description of the issue

In addition, for network connectivity issues, please provide the following information as well:

  1. What apps are you attempting to access, but is having difficulty doing so?
  2. Has this been a consistent issue since the iPad was first issued, or has this issue only started recently?
  3. Is the iPad in question able to consistently reach other websites using Safari such as Google.com or Gmail.com? Or does Safari also exhibit similarly poor connectivity issues?
  4. Are other personal devices in your home experiencing similar issues, or is it only PCS-issued devices that seem to be affected? It would help to know whether the issue lies with PCS-issued devices only, or if it is something that affects all devices on the network.
  5. What is your home's internet speed? This can be tested on a website such as speedtest.net.