iPads generally have pretty good battery life and can last anywhere from 3-6 hours of constant usage on a full charge, or even multiple days if left idle in sleep mode. However, iPads may still be subject to power issues, and complexities of charging equipment, device power usage, and battery wear may complicate the issue. This guide will provide some solutions to help improve your device's battery life and potentially resolve any charging issues.


Charging Issues

A normal iPad should take 3-4 hours or less to charge from 0 - 100%, so it is normal to have the device charge about 25% per hour. However, iPads that charge less than 10% per hour or fail to charge at all are experiencing significant charging issues that will need to be addressed. 


If your iPad is experiencing iPad Charging issues, please try the following steps, checking to see if charging performance improves after each step:

  1. Ensure that the iPad recognizes and charges from your charging equipment. If plugged in and charging, the iPad should respond with a chime and the battery icon should change to include a lightning bolt. 
    1. An example of the charging battery icon can be seen below: 
  2. Do a full restart of the iPad. 
    • This can be done by pressing and holding the iPad's power button for 3 seconds and swiping when prompted to turn off the device, then holding the power button again to turn it back on.
  3. Ensure that you are using the correct charging equipment to charge the iPad. PCS issues official Apple 12W AC Adapters and a Lightning Cableas standard issue for all students and staff to charge their iPads with. Unofficial AC adapters or Lightning Cables may not provide ideal charging capabilities, so be sure you are using the official equipment.
    • If you are currently not using the PCS-issued charging equipment, please switch to using that equipment.
  4. Ensure that your charging equipment is not damaged. Kinks, tears, bending, exposed wiring, and other physical breakage in the cable or AC adapter may impede charging performance. 
    • If your PCS-issued charging equipment has evidence of damage, please follow these instructions in order to request replacement charging equipment: Contacting PCS Helpdesk.
  5. Try plugging your charging equipment into a different electrical outlet, ideally one that is a wall socket or a high-end surge protector. Electrical outlets with many devices or connected to poor electrical splitters can become saturated and thus deliver less than optimal levels of electricity to the iPad for charging.
    • If the alternate electrical outlet provides better charging abilities, use that electrical outlet for charging.
  6. If you have other charging equipment that you can use, try charging the iPad with that instead. If performance improves with the alternate charging equipment, that indicates that there is an issue with your chargers, not the iPad itself.
    • If alternate chargers provide proper charging abilities compared to your PCS-issued chargers, please follow these instructions in order to request replacement charging equipment: Contacting PCS Helpdesk.


If you have gone through all of those steps and the issue is not resolved, you are advised to contact the PCS Helpdesk using these instructions: Contacting PCS Helpdesk

Please be sure to state that you have followed all of the instructions given in this article, how much of a percentage is charged within one hour, and also state any additional information relevant to this charging issue.



Short iPad Battery Life

A normal iPad should have no problems being used by a student throughout the day, with a fully charged iPad being able to sustain 3-6 hours of constant usage. However, some devices have their batteries wear down quickly, and thus they do not hold on to as much of a charge as they previously did. If your student's iPad cannot maintain a proper battery life through a full school day day of usage(i.e. starting fully charged and going to 0% before the end of the day), then it is considered to have an insufficient battery life.


If your iPad is shortened battery life or insufficient iPad battery life issues, please try the following steps, checking to see if charging performance improves after each step:

  1. Ensure that the iPad is fully charged at the beginning of the day. Leave the iPad charging overnight, and check its battery level prior to being used. If the iPad is fully charged at 100%, use the iPad and monitor how long it takes before the battery is reduced to 0%.
    • If the battery is not fully charged even after being charged overnight, that would indicate a charging issue, which is addressed in the above section, "Charging Issues".
  2. Do a full restart of the iPad. 
    • This can be done by pressing and holding the iPad's power button for 3 seconds and swiping when prompted to turn off the device, then holding the power button again to turn it back on.
  3. Run an iOS version update. Updating the iPad's system software helps the device run more optimally, thus saving energy.
    • This can be done from the Settings App. Go to the Settings App > General > Software Update menu, and follow the instructions given in order to Download and Install the iOS update.
    • Note that for the iPad Air's, the latest version of iOS available is 12.4.6.
  4. Check the battery usage of the iPad in Settings, and make sure that no background apps are running and consuming energy in the background. 
    • The battery usage menu can be found in the Settings App. Go to the Settings App > Battery menu in order to view battery usage statistics, including what apps use the most battery.
    • If there are apps running in the background, terminate them by double-tapping the home button and swiping up on the app's window. Once the apps no longer run in the background, battery performance should improve.
  5. Turn down the brightness of your iPad's screen. A bright screen might be easier to use, but it can consume a lot of battery power.
    • Adjust your iPad's screen brightness from the Settings App. Go to the Settings App > Display & Brightness menu, and change the Brightness slider to be reduced or all the way to the left.
  6. Ensure the Auto-Lock on the iPad is set to 2 Minutes. This sets the amount of time the iPad needs to be idle before going to sleep.
    • Adjust your iPad's Auto-Lock delay  from the Settings App. Go to the Settings App > Display & Brightness menu, and change Auto-Lock function to be 2 minutes.


If you have gone through all of those steps and the issue is not resolved, you are advised to contact the PCS Helpdesk using these instructions: Contacting PCS Helpdesk

Please be sure to state that you have followed all of the instructions given in this article, state how long the battery remains charged from 100% - 0% during the span of a regular school day, and also state any additional information that may be relevant to this charging issue.



Have More Questions? Need Further Assistance?

If you need to get in contact with the PCS Helpdesk team for further assistance with these matters, you may do so at any time by following the instructions here: Contacting the PCS Helpdesk.